Navigating the AI Revolution

Retail is no exception to the AI revolution, with the growing popularity of cashier-less stores, customized shopper interactions and demand forecasting just some of the ways it’s transforming the dynamics of the sector. A Honeywell survey of 1,000 retail directors across the United States and EMEA in IT, operations and customer experience roles validates the strategic importance of AI, ML and CV and explores how retailers are navigating the evolving technologies.1 Almost half of the respondents (48%) said that they believe AI, ML and CV will be the top technologies impacting retail in the next 3-5 years, followed by IoT (14%) and extended reality technologies (10%).2 As AI increasingly permeates the industry, we explore how retailers are currently implementing these technologies, how they plan to use them to accelerate business ambitions, and the role they are set to play in tackling challenges.

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